The PACE Program©

Professional Account Collection Education

Learning is not attained by chance. It must be
sought for with ardor and attended to with diligence.

Abigal Adams (1744 - 1818)

Note: Deluxe program shown, standard contains books in e-book format.

Why the PACE Program?
 

The PACE Program © is designed to educate and build confidence in collections professionals so that they effectively collect receivables while caring for the customer in a manner that protects corporate interests.

This unique package includes:

• course work

• audio training

• written tests and

• telephone role-playing testing.

Certified Financial Collection Professionals are able to:

• Understand and use the most effective techniques to collect past due funds while maintaining the best possible relations with customers

• Understand, explain and effectively use the philosophy behind professional collections

• Recognize the differences between policy and procedure

• Adhere to the standards of professional collections as defined by the Institute

• Write effective letters, faxes and e-mails (commercial collections)

• Master telephone collection techniques

• Be more productive in terms of both quality and quantity

• Quickly and effectively handle ALL of the excuses they hear in their type of business

• Improve their telephone voice – developing one that is more compelling to the listeners and easier to understand

Course Materials:

All of the materials needed to complete training and testing to earn the CFCP designation is included in the registration fee. To review the individual modules of the two different versions, please click to:

Tell me more about the Consumer Modules for the PACE Program

Tell me more about the Commercial Program

E-Books:

Delivered on a CD (with some available as immediate download) are the following e-book versions of:

• Paid in Full (2nd Edition) Tim Paulsen

• Become the Squeaky Wheel by Michelle Dunn

• The Check is NOT in the Mail by Len Sklar

• Tipping the Scales by Tim Paulsen

• PACE Program© workbook

On their own, these four e-books sell for more than $100.00!

Powerpoint Presentation:

Each module is available for study and review in a powerpoint format including audio.

Additional Materials:

• PACE Program© workbook

• Audio CD of book "Paid in Full"

• SAGE - A coach to help when dealing with excuses for non or delayed payment
   

Testing:

There is an on-line test to be completed after each module and some of them have additional assignments that are sent to Institute instructors via e-mail. The final test, role-playing situations with the Instructor are via the telephone and a recorded version available to the student.

Registration:

It is a simple process . Please click to the 5 easy steps.

Cost:

The full program cost, including all materials, assignment reviews, testing and certification is $595.00 plus applicable taxes.

To register and make payment or be invoiced, please: Click Here.