Welcome to the PACE Program. There have been almost 200 graduates of the program to date and nearly all of them tell us they have found the studies well worth the time and effort – and fun too!

Together we will raise the bar of knowledge, performance and expectations of those of us involved in accounts receivable – collections.

In simple terms, the program involves:

• Reading articles and chapters as indicated
• Review the video for the module
• Take and pass the on-line test or assignment

Warning:

You can take your time and adjust your studies, perhaps an hour per week, to fit your business and personal schedule. However, some students have found that six months passes quickly. One may cram during the last few weeks, but at reduced benefits.

What you should do:

1. Download the workbook and eBooks. (Some students have paid an additional price to have them via CD.)
2. Read the introduction of the workbook.
3. View the video on the first module from your CD or via the link on this page.
4. Read the chapters recommended in the workbook and on this page.
5. Take the on-line test.
6. Repeat steps 3, 4 and 5 if necessary.
7. Proceed to next section when module passed.

Downloads:

Workbook:

Download here – PACE workbook – Consumer5912

eBooks:

Debt Collections – Stir Fried or Deep Fried?

Paid in Full

Become the Squeaky Wheel

The Check is NOT in the Mail

Tipping the Scales

The Modules:

Please feel free to view it as many times as you need.

Note for reading material: Some of the page numbers may be different in your ebook.

PACE CONSUMER MODULE 1: The Rules!

Suggested reading for Module 1:

• Paid in Full – Chapter 1
• The Check is NOT in the Mail – Chapters 1 & 2
• Become the Squeaky Wheel – Chapters 3 & 4

PACE CONSUMER Module 2 – Assertive:

Suggested reading for Module 2:

• Paid in Full – Chapter 4
• The Check is NOT in the Mail – Chapters 10, 11, 13
• Become the Squeaky Wheel -
• Debt Collections Ch 2, 3, 4
• Tipping the Scales (69) (114) (184) (186)

PACE CONSUMER Module 3

Suggested reading for Module 3:

• Paid in Full – Chapter 5
• The Check is NOT in the Mail – Chapter 9, 12, 13
• Become the Squeaky Wheel – Chapter 26
• Debt Collections – Chapter 8, Chapter 10
• Tipping the Scales (42) (46) (54) (62) (89)

PACE CONSUMER Module 4

Suggested reading for Module 4:

• Paid in Full – Chapter 5, 6
• The Check is NOT in the Mail -
• Become the Squeaky Wheel – 27
• Debt Collections – Chapter 8, 9
• Tipping the Scales (10)

PACE CONSUMER Module 5

Suggested reading for Module 5:

• Paid in Full – Chapter 5
• The Check is NOT in the Mail – Chapters 8, 12
• Become the Squeaky Wheel – Chapters 26
• Tipping the Scales (36)
• Debt Collections – 9, 12

PACE CONSUMER Module 6

No testing for this module, but you may want to read:

• Paid in Full – Chapter 6

PACE CONSUMER Module 7

Suggested reading for Module 7:

• Tipping the Scales (36)

PACE CONSUMER Module 8

Suggested reading for Module 8:

• Paid in Full – Chapter 4, 8, 13
• The Check is NOT in the Mail – Chapters 9, 17
• Tipping the Scales, Pages 6, 9-11, 23, 26, 27, 48

PACE CONSUMER Module 9

Suggested reading for Module 9:

• Paid in Full – Chatper 5
• The Check is NOT in the Mail – Chapters 8, 12
• Become the Squeaky Wheel – Chapters 26
• Tipping the Scales (36)
• Debt Collections – 9

PACE CONSUMER Module 10

Suggested reading for Module 10:

• Paid in Full – Chapter 14
• The Check is NOT in the Mail – Chapter 14
• Debt Collections – Chapter 13
• Become the Squeaky Wheel – Chapter 35

Are you ready?

Ready for your on-line test?

Please make sure you have your information ready and then click here.

Note: You may take the test as many as five times and then the system will lock you out. Don’t panic. We can re-set if you contact us. Also, once passed, the test for that module is locked.

For your final role play test with an ICPC instructor, you have two opportunities for a passing grade.