If your business is Accounts Receivable, I can tell you three things:
Some of your customers won’t pay you, many won’t pay on time.
When you contact them, you’ll hear an excuse for delay or non-payment.
It’s a job we ‘fall into’ so there has been little training.
Here is information and links to an on-line program to get folks up to speed – fast, some great books on the subject of accounts receivable and the unique ‘Excuse Terminator’, to help you and your team overcome any reason your customer will give you for non or delayed payment.
On-Line Training
The very best program for anyone who is new but also a refresher for the seasoned collectors:
“I didn’t get your invoice…Check needs to be signed…Problem with the product/service…Illness…Sales are down…Out of Work…Marital problems”
The professional collector needs to be prepared for these and many other of the reasons they will hear for non or delayed payment. Too often, we forget an important question or what has been a successful statement. No More. Not with the Excuse Terminator.
A simple program to help handle excuses – Consumer and Commercial
